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Refund Policy

Refund policy

Returns Procedure

If you are not entirely happy with your gift then you can return your item to us within 30 days of receiving it, providing it is sent back in the same condition that it was received.

Please contact us with your order number. We will then send you an email with the attached postal label. Once this has been printed off, simply take your parcel to your local Post Office  and ask for label to be scanned and they will issue you with a receipt of postage. Once we have received your item back and inspected it we will process your refund. Please note that you will be charged the return delivery cost of £6.60.

Please do not use any other method for sending your parcel back to us, as we are insured through Royal Mail to cover any loss should your parcel be lost in transit, dependant on your receipt of postage. If another courier loses your parcel or it is damaged by them in return transit then we are unable to refund your purchase.

Bespoke items, such as tailor-made bouquets are sadly not eligible for return, unless they are damaged/defective, as these items cannot be resold.

 

Damages Procedure

In the unlikely event that your parcel arrives damaged by the courier, then please contact us immediately  and provide your order number and pictures of the damage.

We will work quickly to resolve any issues that you have and a replacement/refund can be organised without causing you any further inconvenience.

 

Refunds Procedure

All refunds will be processed through your original payment method. You should contact your Bank/PayPal/card provider for more information about how long these refunds can take.

Our team will efficiently process your refund and you will receive a notification via email once we have done so.

 

 

Our policies above have been written in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Consumer Rights Act 2015.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.